Cloud

About Managed Cloud

Our managed cloud products can be consumed as private cloud, public cloud or on premise cloud solutions. Moving to a cloud solution is a cost effective option, giving you access to more technology for a known monthly cost. You no longer need to replace hardware once it becomes redundant nor upgrade to newer versions of operating systems, Microsoft Office software etc, as these upgrades are all automatically done, included in your monthly fee. For business growth, its a smaller outlay to increase staff numbers or computing power. Technology costs become a
smaller monthly operating cost, rather than a large capital outlay every few years.

Private Cloud

A managed private cloud solution is one where we supply the technology as a monthly subscription service. As we supply the technology, we have total control over the cloud environment, members of sideEffekt are the only people that can access it, we can quickly and easily upgrade your services when required and importantly, data sovereignty is assured as all of your data remains within Australia. Localised issues such as power failures or internet outages no longer cause extensive downtime when utilising the private or public cloud. Everyone can work from home
if needed as your cloud systems can be accessed from anywhere with any internet connection. Private cloud offerings are such things as virtual private servers, dedicated hardware servers, application hosting, email and web hosting, backup and disaster recovery solutions. In the event you need support or if there is a disaster, you are dealing directly with sideEffekt. Private cloud gives you access to almost unlimited resources, automatic load balancing and failover.

You can utilise our Managed Data Protection product to backup your data at regular intervals. Copies of your data can be stored in an on premise and/or public cloud.

Public Cloud

A managed public cloud solution is where your technology is provided by a 3rd party, such as Microsoft (Azure, Office 365), Amazon (AWS) or Google (GApps). We can provision your public cloud services, manage your migration to a public cloud, offer training for the solution and in the case of servers offer maintenance and monitoring for that server. Localised issues such as power failures or internet outages no longer cause extensive downtime when utilising the private or public cloud. Everyone can work from home if needed as your cloud systems can be accessed from anywhere with an internet connection. In the event of a disaster, we can liaise with the 3rd party on your behalf.

You can utilise our Managed Data Protection product to backup your data at regular intervals. Copies of your data can be stored in the private cloud and/or an premise cloud.

On Premises Cloud (“On Prem”)

This is a Private Cloud set up at your premises. You have the infrastructure at your premises, the hardware can be owned by your business or paid as a monthly subscription service. You can still take advantage of subscription services for Microsoft and all other Managed Service products.

The main differences between an on premise solution and a Private Cloud in our data centre Sydney are:

Single point of failure
If you were to have a power outage you cannot work until power is restored. In the data centre there are multiple generators and power sources. Internet outages mean remote workers cannot access until the internet has been restored and if your email is local to you, external emails cannot be sent or received. In the data centre, there are multiple redundant internet connections.

Capacity
In the event of hardware failure, then you will have downtime until the issue has been resolved or new parts have been supplied. In the data centre, if we were to experience hardware failure we would simply move your services to another server in that data centre. If you have an on premise solution, in the event of a major disaster such as fire, flood or theft, you would need to wait until a new server is supplied, installed and reconfigured. With a data centre solution, these issues become extremely unlikely as the data centre has fire suppression systems and high end security
systems.

If you do have an on premise cloud solution, we recommend also having our Managed Data Protection product. This product backs up your data to the private cloud and/or public cloud and in the event of a major disaster such as fire, flood or theft, we can have you up and running quickly from the private or public cloud. You and your staff can then connect via any internet connection and continue working until all on premise hardware and services are restored.

Hybrid Cloud

The hybrid cloud is one that uses a combination of both the public and private cloud to deliver all of your services.

Do you need Managed Services if you are in the private or public cloud?

Managed Services are a complementary product, rather than a competing one, to the cloud. We can provide migration, integration and education services as well as ongoing management services, not only for your cloud solutions but also for all of your devices in the office, at home or on the road, connecting to that service.

Having a Managed Service layer over your cloud solutions means you are talking to the same people that understand your business technology every time, for all of your needs, whether they be on premise, private cloud or public cloud.service.

Virtual Private Server

What is a Virtual Private Server (VPS)? In simple terms, a physical server is compartmentalised into multiple servers that each has their own operating system, software, users and permissions. It is a way to take full advantage of the hardware server’s processing power but allow a number of different customers to have their own server, sharing the cost of the equipment. Should you require extra memory, processing or storage space, this can be done relatively quickly in comparison to a physical server. This reduces your server costs and is also better for the environment as they use less energy.

VPS’s can be used for many uses such as remote desktop servers, database servers, file servers and more. VPS’s can reside in the public cloud, hybrid cloud, private cloud or on premise. When stored in the private cloud they are installed on Tier 1 servers that are housed in our secure data centre. See our data centre by clicking the following link: http://www.macquarietelecom.com/why-mt/data-centres/intellicentre-2-macquarie-park/
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You and your staff can access your VPS from anywhere, from any device, via an internet connection.

Dedicated Hardware Server

A dedicated hardware server is a physical server that can be housed in the public cloud, hybrid cloud, private cloud or on premise. In the private cloud solution, your server is in our secure data centre. See our data centre by clicking the following link: http://www.macquarietelecom.com/why-mt/data-centres/intellicentre-2-macquarie-park/

Your physical server can be used for any of your business’s requirements, for example – remote desktop servers, database servers, file servers, web servers and more.

Microsoft SPLA

We are a Microsoft SPLA (Service Provider License Agreement) Partner which allows us to offer you a subscription service for all of your Microsoft product needs e.g. Windows server, Exchange, SQL, Remote Desktop Server, Office applications and more. This allows your business to pay monthly, only for the software that you use rather than have a large capital outlay. No more need to purchase Microsoft software, have staff leave and have expensive software ‘sitting on the shelf’. If a staff member leaves, you simply let us know, we delete their licenses and you no longer pay for them. SPLA software comes automatically with software assurance meaning you get updates and new versions at no extra cost.

As each business’s software requirements are unique, we will provide a custom quote for your SPLA licensing needs.

Managed Exchange/Microsoft Exchange Online

Managed Exchange is a hosted service in the private cloud that gives you all the benefits of a corporate style Microsoft Exchange/Outlook email system without the upfront cost and technical expertise usually required to manage such a system.

As a managed service we set it up for you and assist if you have any problems, all included as part of the monthly fee. You also have access to our web based control panel so if you need to forward your email whilst on holidays or add an email account, you can do this yourself or, as a managed client, we will be happy to do it for you, again all as part of the monthly fee.

We run the Exchange network at our data centre and you can access mailboxes anytime either through a web browser, Outlook or any other email client of your choosing, on your desktop computer and/or smartphone or tablet from anywhere in the world.

The Managed Exchange is priced per user per month (meaning you can add or subtract users as required). It is our experience that our hosted solutions will deliver a lower monthly cost to you compared with the same or similar “inhouse” solution.

Managed Web Hosting

We are often asked by potential clients about web hosting and what should you look for from a web hosting service. Our short answer is to select a provider who is completely flexible.

We understand that business has a wide variety of needs and expectations from a web hosting service and believe sideEffekt is different because we can:
– Host your website whether its Linux, Apache, IIS, Node – any custom solution required
– Provide web site design and create web based tools to complement your website
– Provide detailed analytical data on how your webpage is performing
– Work with you on an ongoing basis to improve the performance and functionality of your site
– Back up your website
– Your website is hosted in the private cloud

PUBLIC CLOUD OFFERINGS

Microsoft Office365

This is Microsoft’s own very small business version of sideEffekt’s managed services.

SideEffekt as a Microsoft Cloud Partner, can manage all aspects of your Office365 setup/migration from ordering, to configuration on your devices. If you already have Office365 we can manage this for you also.

Important notes – Data is hosted overseas so can have ramifications for data sovereignty. Back-up of data is not straight forward but can be provided in our secure data centre at an additional cost.

Office365 has many versions, from small business to large enterprises, therefore pricing will be provided once we are aware of your needs.

Microsoft Azure

Azure is a cloud computing service created by Microsoft for building, testing, deploying, and managing applications and services through a network of Microsoft-managed data centers.

This is the public cloud version of sideEffekt’s Managed Private Cloud suite of products. As a Microsoft Cloud Partner, sideEffekt can order, configure and manage your Azure service as well
look after migration from your current system to Azure.

Data sovereignty can have ramifications if hosted overseas however we can back up your data and store it in our secure on-shore data centre. Prices vary dependant upon requirements. POA.

Google Apps for Business (G Apps)

Google Apps is a cloud-based productivity suite that helps you and your team connect and get work done from anywhere on any device. It’s simple to setup, use and manage, allowing you to work smarter. Google Apps include: Gmail, Calendar, Drive, Docs, Sheets and Slides and has generous storage inclusions.

As an authorised Google Apps reseller and integrator, sideEffekt can show you all that Google Apps has to offer for your business.

We will manage the data migration for you and can then train you and your staff on how to use Google Apps. We can even help integrate Google Apps with other software to give you a seamless group of products. We can mix and match your onsite servers and software, with Google Apps and/or sideEffekt’s private data centre – or any combination.

We can also backup all of your google apps data and store it in our secure data centre to ensure data sovereignty.

Google Apps Engine

Google App Engine (GAE) is a service for developing and hosting Web applications in Google’s data centers.

Microsoft Office 365 Backup

Back ups are not included as part of your Office 365 plan. Microsoft only supply hardware, infrastructure and software and in their terms and conditions, state that in the event of a system failure, they will bring your service back online but don’t guarantee there won’t be any loss of data. 75% of data loss is actually caused by users – accidental or intentional deletion or simply user error.

sideEffekt’s Office 365 Backup product backs up and encrypts your data and stores it in a secure data centre in Sydney, giving you the ability to easily find and restore data with a single click, minimising work disruptions and downtime. Your back up data is stored in a separate secure data centre to your Office 365 account, giving you the added benefit of redundancy in the unlikely event of a long term or permanent outage.

Your mailbox, shared mailboxes, archived mailboxes and all folder structures are backed up and can easily be restored. Your contacts and calendar items are also backed up avoiding the loss of your schedule and business contacts.

When you make changes to your data, this is saved as a new backup version and your previous backup is also kept allowing you to go back to older versions. For example, if you accidentally changed a contact’s details incorrectly, you could retrieve the correct version of the contact from your back ups.