Introduction 

Future Technology Simplified

Our objective is to enhance the productivity and profitability of your business through the implementation and support of practical IT solutions.

We provide a complete solution for all customers’ IT and Communication needs, mixing and matching our managed, non-managed and hosted solutions, allowing you to have a well functioning system designed to support your individual business needs.

We have a keen interest in promoting the “Work from Anywhere” philosophy, promoting both business and lifestyle by showing businesses how they and their staff, can easily live and work where they choose using our solutions.

You can rest in the knowledge that you are dealing with technical people who understand business issues as well. Our management are from a technical background – management that understand the technology and how it can benefit your business.

Service Locations – Due to the technology we use to support our clients we are able to service any location with internet connectivity. We can travel and have technicians in such locations as Ballina, Brisbane, Cootamundra, Dubbo, Gold Coast, Gundagai, Lismore, Newcastle and Sydney

Over the last 25 years we have supported businesses ranging from 1 to 1700 users.  We have gained a lot of experience in different technologies during this time and just some of these are listed below.

  • Microsoft Exchange, TMG, SBS, CRM, SQL, Lync/Skype Terminal Services/RDS, Hyper-V etc
  • Cisco routers and switches
  • Mikrotik routers and switching
  • Citrix XenApp, XenDesktop, Access Gateway & XenServer
  • Hosting Services
  • Virtualisation Technology – Hyper-V, XenServer, VMware
  • Linux/UNIX Systems including HP-UX, Red Hat, Ubuntu and Debian
  • Blackberry Enterprise Server
  • Back up and Disaster Recovery
  • Commvault Simpana
  • StorageCraft
  • Data Archiving
  • Google Apps
  • Microsoft Office 365
  • Microsoft Azure
  • Amazon AWS
  • Unified Communications – VoIP, PBX, Skype, Lync and Google Talk
  • Intuit Quickbook Online, Reckon Quickbooks, MYOB, Saasu, Xero, MYOB Accountants Enterprise & Handisoft
  • CAD Software including Autodesk, Autocad etc
  • Web & Application Development
  • Security, Penetration testing, SSL Certificates, Digicert
  • Wireless technologies
  • Civica Authority
  • Pitney Bowes

Other services we can offer include:

  • Training – Every organisation could use more training. Often we generously supply our staff with the latest systems and software packages, only to find that employees are unable to capitalise on the full potential of the equipment. Our training services provide training individually or in groups, on or off-site, in a variety of popular applications and operating systems.
  • Advisory Services – Often the most cost saving step you can take with regards to your IT infrastructure is choosing the right path for the future. You can arrange a time for us to meet with key personnel within your organisation with the aim of finding the most productive IT strategy for your future success. Our team possesses a wide variety of IT and business skills. They will provide practical jargon free advice and assistance to resolve your technology related business issues.
  • Software development services.

We regularly assist our clients in areas of e-commerce, knowledge management and IT-workflow integration, system security practices, IT fraud, IT related privacy and ethics issues, internal IT audits including Web site audits, certification and transaction activity, risk management reviews and benchmarking.

Managed Services versus ad-hoc

Ad-hoc – What does it include?
The ad-hoc or break/fix method of IT support is where you simply contact us when something breaks, and we fix it. You can of course have maintenance, general support and advice, all charged at an hourly rate.

What isn’t included?
Response time assurances, resource allocation assurances, scheduled proactive work, known costs and a Service Level Agreement, all of which are included under a Managed Services Agreement.

Managed Services – All that ad-hoc isn’t!
Managed Services provides proactive management and support for your business’s technology needs, for a known monthly cost. Under a Managed Services Model, you give the responsibility of your technology needs to us your Managed Services Provider (MSP). We proactively monitor and manage your IT systems allowing us to see potential issues and threats before they arise, avoiding unnecessary and unplanned downtime.

It is operating under the old adage of ‘prevention is better than cure’. In the event that there is a disaster, we already know and understand your systems, have allocated resources and can act quickly to begin restoration of services within an agreed timeframe, all included in your monthly fee.

One of the many benefits of Managed Services is that we “own” your technology problems. If there is an issue with one of your line of business applications, you can report the issue to us, we work with your application provider and stay on the problem until its fixed. We will own the problem, follow it through and ensure that it gets resolved.

We offer a range of Managed products – Managed Server, Managed Workstation, Managed Cloud, Managed Data Protection, Managed Connect (including Managed Security, Managed Router, Managed 4G router, Managed Mail Filter, Managed Firewall, Managed Switches, Managed Bridges)and Security Audits, offering management, monitoring, maintenance and support across your business’s technology needs that can be delivered in a variety of ways:

On premise – all servers and infrastructure at your office;
Private cloud – Utilising servers housed in our Sydney secure data centre;
Public cloud – Utilising Microsoft Azure, Google Apps, Office 365 or similar; or
Hybrid cloud – giving you a mixture of both on premise and private cloud

Our strategy under a Managed Services arrangement is to give you a standardised, controlled environment which in turn gives you continued uptime and stability for a known cost.