About Managed Server

Managed Server delivers proactive monitored services that keep the core of your network – your servers – up and running at optimal effectiveness and efficiency, with superior performance, security, and reliability—all at an affordable price.

We will work with you on an ongoing basis to cooperatively manage your servers growth.

The proactive approach to server management will maximise the life of hardware and minimise unnecessary expenses, lost time and reduced productivity by ensuring existing resources are
allocated where needed.

The specific services offered with our Managed Server products include:

1. Proactive Monitoring
We will proactively monitor your servers 24×7 with real time monitoring and alerting to identify and report potential points of failure before they become critical.

Automatic alerts guarantee a rapid response to any problems with your server. We identify, track and report on issues affecting security, performance and reliability of your server infrastructure.

2. Server Maintenance
We will ensure maintenance of the server is regularly undertaken including but not limited to hard drive defragmentations, space management and patch management (including Windows updates, service packs and security updates); and performance checks (including CPU and RAM).

3. Security Monitoring
We will monitor server/s security alerts or attempted server access by unauthorised users. Patch management ensures your operating systems are continually up to date and not exposed to vulnerabilities. We identify in real-time viruses, worms, spam ware, and other malware.

4. Detailed Server Level Inventory
Up-to-date hardware, software and patch information is maintained at all times. This information becomes important in the event of insurance claims in case of flood, fire or theft.

5. Remote Management & Communication
We minimise disruptions to the work environment by remotely resolving issues using a secure encrypted system. Remote visibility to your server/s allows us to undertake works and resolve issues in the most efficient and timely manner.

Exclusions
User account management, user support, network management and maintenance, printers, routers, completion of backup and all other items not directly related to the server hardware and software. See Managed Workstation, Managed Data Protection Managed Connect (including Managed Security, Managed Router, Managed 4G router, Managed Mail Filter, Managed FIrewall, Managed Switches, Managed Bridges) products to include these items.